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Article ID: 113996, created on May 29, 2012, last review on Aug 12, 2014

  • Applies to:
  • Operations Automation

Wireless Services (Blackberry/Good Mobile Accounts and Devices)

Use POA Provider Control Panel to manage wireless services:
  • Top > Service Director > Wireless Services > BlackBerry > Accounts
  • Top > Service Director > Wireless Services > Good Mobile > Accounts

Important things to note include the following:
  • Account status – the actual state of a mailbox in the system - Ready, Creating, Updating, Deleting, Failed
  • Device status - configuration status of the BlackBerry/GoodMobile device:
    • Not available - device status is unknown
    • Initializing - remote registration of the device is initialized
    • No PIN - device was not activated due to some error
    • Wiping - cleaning all user data (in case the device was lost)
    • Wiped - device is cleaned up
    • Activated - device is active and connected to the BlackBerry™ Server. In that case, the PIN will be displayed opposite this field
    • Unknown - device is not registered in POA

Additional information

See the global article #113946 Parallels Automation Maintenance Guide for checking other important settings.

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