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Article ID: 113189, created on Jan 19, 2012, last review on Jul 9, 2015

  • Applies to:
  • Operations Automation 5.x
  • Operations Automation 2.x

Symptoms

Provisioning for a Hosted Exchange subscription fails with the following error:

Parallels Operations Automation error #extype_id=158; module_id=Exchange; There is no company disclaimer with identifier XX.

Cause

The default Company Disclaimer configured for the subscription does not have a Ready status.

Resolution

Use the following steps to synchronize the Company Disclaimer status:

1. Find the cancelled/failed/unprocessed scheduled tasks related to the same domain service. Process those whose description contains the "Company Disclaimer" substring.

2. If the status does not become 'Ready', or you were not able to identify any scheduled tasks for that domain service, adjust the status of the Company Disclaimer in the POA database:plesk=> begin;
BEGIN
plesk=> UPDATE exch_disclaimers SET sync_status = 0 WHERE disclaimer_id = <disclaimer_id>;
UPDATE 1
plesk=> commit;
COMMIT
Use the ID of the Company Disclaimer from the error message shown in the Symptoms section.

3. Tell the customer that the changes recently made to the Company Disclaimer have not yet been applied to the Exchange, and that the best way to actualize them is to recreate the Company Disclaimer.

Resubmit the order for provisioning once you have changed the Company Disclaimer status to Ready.

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