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Article ID: 112979, created on Dec 9, 2011, last review on May 2, 2014

  • Applies to:
  • Operations Automation 5.x
  • Operations Automation 2.x
  • Business Automation 5.x
  • Business Automation 4.4

Symptoms

Additional resources have been purchased for a subscription. The subscription is later switched onto the service plan, based on the different service template. Additional resources purchased earlier are unprovisioned during the switch.

Cause

PBA-E is configured to interact with POA using protocol version 5. In that version of protocol, it is not possible to request for POA to hold additional resources purchased during the subscription switch.

Resolution

Make sure there are no orders in statuses Provisioning, Provisioning Failed, Long Running Operation, or Manual Operation. Configure API protocol version 6 to be used by PBA-E during communication with POA as shown in the following screenshot:

4ab279b4a01a37a9fdcbcd5333c6c096 198398b282069eaf2d94a6af87dcb3ff 92711db0799e8aefe8e51f12dace0496 2554725ed606193dd9bbce21365bed4e 5356b422f65bdad1c3e9edca5d74a1ae 3d55d50f8852f9c7863e871edae687aa 80fcf07a72a3fc2739554dff85ce8fe7 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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