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Article ID: 111, created on Oct 6, 2008, last review on Mar 3, 2016

  • Applies to:
  • Odin Business Automation Standard
  • Service provider products licensing
  • H-Sphere
  • Helm


Software Update Service (SUS) is the software maintenance program which allows customers to perform a major version upgrade to a newer version free of charge.

SUS applies to the following products only:

Odin Business Automation Standard

SUS for Lease licenses (that are paid for on a monthly or yearly basis) does not have expiration date; it is valid while the license is valid.

SUS for Perpetual/Purchased* licenses (that are 1 time purchases) is activated for one year with the initial purchase and can be renewed before the first year purchase anniversary date for 25% of the base retail price of your license key(s).

If SUS expired but you still want to upgrade your license, you will have to Reinstate SUS which costs 65% of the license key price for unlimited domains.

SUS Facts:

  • SUS is included with your initial license fee(s) which allows you to update software to new releases for a period of 12 months from the time of purchase.
  • SUS is required to update your software licenses to new releases.
  • SUS is an optional service for license owners.
  • SUS can be renewed only while it is active.
  • SUS can be renewed yearly for 25% of the retail price of your license key(s).
  • If SUS expired, it can be reinstated for 65% of the license key price for unlimited domains.
  • SUS is not transferable and is issued to a specific software license key and its owner.
  • SUS does not include product support or installation services. For product support look at available support options.
  • SUS expiration date is not displayed in control panel license management menu. To check an exact SUS expiration date, contact Customer Service Team.

How to renew/reinstate SUS:

SUS can be purchased through Sales team in the nearest Odin office: http://www.odin.com/contact/

  • If you purchased license from one of Odin offices, please contact your sales representative directly to renew/reinstate SUS.

  • If the license was purchased not from Odin directly, please contact the reseller you purchased it from for any assistance with your license.

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