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Article ID: 119140, created on Dec 13, 2013, last review on Apr 12, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

There are two Tax Rates set up under Top > Billing Director > Taxation Manager > Tax Rates:

Name: Tax Rate1 %5, Start date: 01-Dec-2013 and End date: 31-Mar-2014
Name: Tax Rate2 %8, Start date: 01-Apr-2014 and End date: unlimited

Renewal order is coming on 20-Mar-2014. Which tax rate will be applied?

Cause

Tax period applied is based on the time of order generation.

Resolution

Tax Rate1 %5 will be applied to an order generated on 20-Mar-2014.

To apply Tax Rate2 %8, it is needed to refund the paid order to the client and generate a new order at the beginning or the 8% tax period.

Additional information

How to verify taxes which were applied to customers invoices?

Managing Promotions

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