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Article ID: 8440, created on Apr 15, 2010, last review on Apr 27, 2014

  • Applies to:
  • Operations Automation

Symptoms


Customer subscribed to POA Hosted Exchange services and Exchange organization was created for them.

Customer created mailbox, then logged into OWA (Outlook Web Access) or connected Outlook to their Exchange mailbox and created public folders. Mailbox user has got 'Owner' permission on created public folders.

Later customer imported public folders in POA Control Panel to be able to manage them in CP and after that found out that mailbox user is not owner of public folders any more.

Cause


This is the expected result.

When you import public folders into POA using the button 'Import Eexisting Folders' in customer CP POA revokes all 'Owner' permissions from public folders being imported and replaces them with 'PublishingEditor' permission - this is done to ensure that all further management on public folders is done from POA customer control panel. When you click the button 'Import Existing Folders' the appropriate warning is shown:



Resolution


To restore 'Owner' permission customer has to do the following:

  • Log into their POA control panel
  • Go to Hosting > Configuration & Administration > Exchange > Public Folders  
  • Click on the needed public folder
  • Switch to the tab 'Permissions'
  • Set desired permissions to all listed users

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