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Article ID: 8013, created on Jan 28, 2010, last review on May 11, 2014

  • Applies to:
  • Operations Automation 2.9

Symptoms

A customer subscribed to QMail services and a subscription with QMail hosting was created for them.

The customer created a mailbox in CCP, selected Horde as the webmail client, and added records to the address book and to the calendar.

Then the customer switched the webmail client from Horde to Open-Xchange (OX) in the POA CCP. All operations were performed without errors, and Open-Xchange became the webmail client for the customer's mailbox.

The problem is that the Open-Xchange address book and calendar do not have entries defined in Horde after migrating to OX.

Cause

The reason for the problem is the missing folder /tmp/.OX on the Open-Xchange node. This leads to an error when the migration script tries to import the file to OX:

import file: ox-d2060387006b4ea58f39e759386f8185.ics with session d2060387006b4ea58f39e759386f8185
response body: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd"><html><head><META http-equiv="Content-Type" content="text/html; charset=UTF-8"> <script type="text/javascript"> function callback(arg) { parent.callback_import(arg); }; callback({"code":"UPL-0001","error_id":"1457263393-4154","category":7,"error_params":["Processing of multipart/form-data request failed. /tmp/.OX/upload_5238e31e_12522bec1f8__1c76_00000065.tmp (No such file or directory)"],"error":"File upload failed: %1$s"});</script></head></html>

Even though the script completes successfully, the error still occurs.

Resolution

#chown -R open-xchange: /tmp/.OX/
  • Log in to the Open-Xchange server.
  • Create the directory /tmp/.OX.
  • Change directory ownership:

After that, the import should complete successfully and the Open-Xchange address book and calendar will have entries defined in Horde.

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