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Article ID: 5832, created on Dec 5, 2008, last review on May 2, 2014

  • Applies to:
  • Plesk Sitebuilder 4.x for Linux/Unix
  • Plesk 9.x for Linux/Unix
  • Plesk 8.6 for Linux/Unix

Resolution

You may get the following errors when try to register Parallels Plesk Sitebuilder server in Parallels Plesk Panel 8.x via Server -> Sitebuilder Support or in Parallels Plesk Panel 9.x via Home -> Sitebuilder Settings.

1. Sitebuilder virtual hostname <sitebuilder.domain.name> is not resolved from Parallels Plesk Panel server. The following error is shown when try to register:

Error: URL cannot be resolved: check your DNS settings. URL <sitebuilder.domain.name> must resolve in IP address of the server with installed SiteBuilder.

To verify the issue it is recommended to login to Parallels Plesk Panel server via SSH and try ping:

~# ping <sitebuilder.domain.name>

Reconfigure DNS zone of domain <domain.name> to make <sitebuilder.domain.name> be resolved. Add the following record to DNS zone of <domain.name>:

---8<---
<sitebuilder.domain.name>    A    123.123.123.123
--->8---


Where 123.123.123.123 is IP address if Sitebuilder virtual host.

If domain <domain.name> exists in Parallels Plesk Panel you may reconfigure DNS zone through GUI:

Domains -> <domain.name> -> DNS Settings

2. Parallels Plesk Sitebuilder is not accessible from Parallels Plesk Panel server. The following error is shown when try to register:

Error: Unable to retrieve the information from the Sitebuilder system:
SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://<sitebuilder.full.hostname>/ServiceFacade/SystemWebService.asmx?WSDL'


This may happen if

 * Domain <sitebuilder.domain.name> already exists in Parallels Plesk Panel

Plesk domain has its own Apache configuration for virtual host <sitebuilder.domain.name> that conflicts with Sitebuilder configuration. To resolve the problem it is required to remove the domain from Parallels Plesk Panel.
 
 * Parallels Plesk Sitebuilder is not accessible via <sitebuilder.domain.name>.
 
Login to Parallels Plesk Panel server via SSH and check availability of Parallels Plesk Sitebuilder from command line. You may use the following command:

~# curl http://<sitebuilder.domain.name>/check.php


3. Invalid "Username for server administrator's login to Sitebuilder" or "Administrator's password" are used for registration.

Error: Unable to retrieve the information from the Sitebuilder system:
Bad login or password.


It is required to use valid login credentials of Sitebuilder administrator for registration, verify that.

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