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Article ID: 5777, created on Nov 23, 2008, last review on May 11, 2014

Resolution

If keyboard stoped working after virtual machine was upgraded to Parallels Desktop version 4, please, perform the following operations:

1. Download and install the latest Parallels Desktop build available fom Parallels official web-site:

http://www.parallels.com/download/desktop

2. If the latest build was installed, but keyboard still does not work, please,

- Start the virtual machine, but do not press any keyboard button when logged in - use mouse only;

- Open Windows Device Manager (Start -> Control Panel -> System -> Hardware -> Device Manager)



- Right-click the "Unknown Device" under Keyboards node and choose "Properties"



- Select "Update driver" and follow the wizard instructions.

- Do not use the keyboard unless the virtual machine is restarted

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