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Article ID: 119787, created on Jan 24, 2014, last review on May 11, 2014

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4

Symptoms

An on-line store cannot be installed on Windows 2008 server, an error is returned on running the .msi package:

There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.

An event viewer shows more detailed error:

Log Name:      Application
Source:        MsiInstaller
Event ID:      11720
User:          domain\current_user
Description:
Product: Parallels Business Automation Online Store -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.  Custom action SetupIISAction script error -2146828218, Microsoft VBScript runtime error: Permission denied Line 407, Column 9,  

(or Permission denied Line 260, Column 2).

Cause

Insufficient current user permissions.

Resolution

Run the installation package from the command line open with administrator privileges (cmd.exe -> right-click -> Run as administrator).

Search Words

There is a problem with this Windows Installer package

Microsoft VBScript runtime error: Permission denied

Custom action SetupIISAction script error

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496 210d017ddc3a076d22f0f865b1cf0730 e12cea1d47a3125d335d68e6d4e15e07

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