When customers try to add a ticket the mail Bounces back to our support address. The bounce reply has the following error:
The mail system <root@%pbas_host% (expanded from <ts_gw@%pbas_host%>): cannot update mailbox /var/mail/root for user root. error writing message: File too large
The /var/mail/root file is far larger that the limit defined in postfix:
[root@hspc ~]# du -sh /var/mail/root 1.4G /var/mail/root
While the current limits are 50 Mbytes:
[root@hspc ~]# postconf virtual_mailbox_limit virtual_mailbox_limit = 51200000 [root@hspc ~]# postconf mailbox_size_limit mailbox_size_limit = 51200000
Increase the limits to unlimited using the following commands:
[root@hspc ~]# postconf -e "virtual_mailbox_limit = 0" [root@hspc ~]# postconf -e "mailbox_size_limit = 0"
Note: setting those to 0 will actually make them unlimited, but you can use some other value, granted that it is greater than 50Mbytes. Postfix reload would also be required after the change:
[root@hspc ~]# postfix reload
Another way would be to clean up the /var/mail/root file manually.