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Article ID: 118552, created on Nov 12, 2013, last review on May 5, 2017

  • Applies to:
  • Odin Business Automation Standard

Symptoms

It s impossible to add a CNAME DNS record which includes an underscore symbol, like _domainkey.

Cause

Such behavior was classified as the software issue PBAS-30214. It was fixed in OBAS 4.5.6

Resolution

To resolve the issue, please upgrade to 4.5.6 as described in How to upgrade OBAS system to the latest available version.

Hotfix for 4.5.5

If upgrade is not an option for you, there is a hotfix for OBAS 4.5.5. If your OBAS version is older than 4.5.5, please upgrade to 4.5.5 before applying it.

To apply the hotfix:

Please download 64-bit hotfix or 32-bit hotfix depending on your OS and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-domain-manager-4.5.5-41.swsoft.x86_64.rpm

# service hspcd restart

For 32-bit OS:

# rpm -Uvh hspc-domain-manager-4.5.5-66.swsoft.i386.rpm

# service hspcd restart

Warning: Restart of the hspcd service will cause OBAS downtime for about 10-60 seconds.

See also

Easy DKIM in Amazon SES

Underscore character in CNAME record names for DKIM verification

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