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Article ID: 811, created on Oct 6, 2008, last review on May 10, 2014

Symptoms

I installed Dr.Web and when I activate it in Plesk I receive the error that is listed below:

ERROR
Unable to make action: Unable to manage service by drwebmng: drwebmng: Service drwebd failed to start drwebmng: drweb start failed
0: /usr/local/psa/admin/htdocs/server/restart_services.php:19 psaerror(string "Unable to make action: Unable to manage service by drwebmng: drwebmng: Service drwebd failed to start drwebmng: drweb start failed")



Resolution

- Make sure that the following files exist:

ls -la /usr/local/psa/admin/bin/drwebmng
lrwxrwxrwx 1 root root 15 May 28 01:39 /usr/local/psa/admin/bin/drwebmng -> ../sbin/wrapper
sh-2.05b# ls -al /usr/local/psa/admin/sbin/drwebmng
-r-xr-x--- 1 root psaadm 990580 May 6 14:31 /usr/local/psa/admin/sbin/drwebmng


- check that 'localhost' can be pinged from the server command line with "ping localhost". The following line should exist in /etc/hosts:

127.0.0.1  localhost.localdomain  localhost


- Try to start/restart DrWeb from the command line, for example:
/etc/init.d/drwebd restart

If it doesn't work, see /var/drweb/log/drwebd.log for detailed error description.


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