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Article ID: 3991, created on Mar 7, 2008, last review on Jul 10, 2015

  • Applies to:
  • Operations Automation

Cause

In case of some BlackBerry related issues it can be difficult to diagnose the problem, also it is important to distinguish if the issue is POA or BlackBerry related problem.

Resolution

Use the IEMSTest utility to check if BES has all required permissions assigned to manage a mailbox:

1. Log into the BlackBerry server using remote desktop

2. In Start->Run execute the following command:runas /user:besadmin@<domain> cmd where <domain> is FQDN or netbios name of the Active Directory domain.

3. Type the besadmin password, in opened cmd window type:cd "C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility"

IEMSTest

4. Then confirm default profile name (besadmin) and select the mailbox which you are going to check.

Output should be like this:C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>IEMSTest

BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Version 1.0

Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.

Opening Default Message Store Mailbox - BerryAdmin@<yourdomain>.

Opening message store for John Doe using /o=Exchange/ou=First Administrative

Group/cn=Recipients/cn=jdoe /o=Exchange/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=EXVS01/cn=Microsoft Private MDB.

 

John Doe's Mailbox opened successfully.

Root Folder opened successfully.

Folder created successfully.

Test folder deleted successfully.

Test completed successfully for John Doe.

Once you see that tests are completed successfully, it is likely that the issue should be investigated on the BlackBerry side.

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