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Article ID: 3460, created on Dec 4, 2007, last review on May 9, 2014

  • Applies to:
  • Odin Business Automation Standard 3.3

Resolution

HSPcomplete version 3.3.x is able to manage Reverse DNS records automatically for all IP addresses listed in HSPcomplete IP-pools. The following options are implemented for automatic reverse DNS management on the Domain manager setup screen (Top > Service Director > Domain Manager > Setup):

  • Import PTR records from Plesk Nodes: It is possible to switch the primary DNS synchronization source from Plesk DNS to HSPcomplete and conversely. This is done per Plesk hosting plan, on the Persimmions Setup step. When Plesk DNS is set as a primary source (the Manage DNS permission is enabled), all the DNS records are imported from Plesk to the HSPcomplete DNS. There can be many PTR records in Plesk zones since shared IP addresses are widely used. If you do not want to import all these PTR records into HSPcomplete, you can clear this box and this will override the Manage DNS permission for all Plesk zones.
  • Create PTR records for VEs: When this option is enabled, PTR records for IP addresses assigned to VEs are added automatically by HSPcomplete.

To create new Reverse DNS zones for IP addresses not listed in HSPcomplete IP-pools, it is possible to use the Create reverse zone button on the Top > Service Director > Domain Manager > Domains > Reverse DNS screen.

To manage an existing reverse DNS zone manually, please use the instructions from the following article in the HSPcomplete Provider's Guide:

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