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Article ID: 123492, created on Nov 12, 2014, last review on May 16, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

The task Create the webspace with ID 7 in the Hosting Panel fails with the following error:

Owner with external ID = '209' does not exist in Plesk database

Cause

This account has already been created, but was later removed. However, the task to remove the account failed and was subsequently canceled.

Resolution

Find the account login name in the Users menu in Plesk Automation (PA) control panel, using the ID mentioned in the error message. Then, update the database using the following steps:

  1. Create a database dump as described in "How to create backups of Plesk Automation databases"

  2. Log into the psa database:

    mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa 
    
  3. Find the relevant account in the 'psa' database:

    mysql> select * from clients where login='user'\G
    
  4. Update the account with the required external_id and other information (if necessary)

    mysql> update clients set external_id=209 where login='user';
    

    NOTE: login name should be specified in the task's parameter, below the error. If the query above does not update anything, contact Odin Technical Support.

Search Words

Create the webspace with undefined settings which will be used as a basis for provisioning webspace resources

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[ERROR] | An internal error occurred in POA XML-RPC: [2006] Subscription #203 does not exist..

terter

Error: Operation in POA failed: [1007] User with login ' already exists.

Owner with external ID = '408' does not exist in Plesk database

Owner with external ID = '100369' does not exist in Plesk database

11

Cause: 8065

Owner with external ID = '211' does not exist in Plesk database

Owner with external ID = '100816' does not exist in Plesk database

Owner with external ID = '209' does not exist in Plesk database

Unable to load object of type IPAddress with id=2:

error to create domain

domain already exists

Owner with external ID = '224' does not exist in Plesk database

problem create subscription

domain cannot be created

Error assign the domain hosting plan.

Process provisioning for document; subscription activating failed: failure response: status: -1, module_id: PleskIntegration, extype_id: 12, error_message: Webspace with primary domain name fundacioncapacitar.org already exists

creating webspace

Unsupported database type: 'mssql'

user unable to login to customer panel

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