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Article ID: 120588, created on Mar 18, 2014, last review on May 11, 2014

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5


I cannot open Webmail, the following error is shown:

404 - File or directory not found   


Webmail is installed on the Management node, but its DNS record is not being resolved accordingly. Management node IP address is and points to the

# nslookup
Non-authoritative answer:       canonical name =

Webmail DNS record in PPA was configured as canoncial name in the zone "":



To fix the issue remove "CNAME" record and create new one "A" record pointing to the Management node as it is shown bellow:


33a70544d00d562bbc5b17762c4ed2b3 e0aff7830fa22f92062ee4db78133079 c1ecc6010feff26cb42d1d14a7881dd6 caea8340e2d186a540518d08602aa065

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