I've configured E-Mail Gate to receive problem reports in my PBA-S. Tickets should be created when customers send emails to email@example.com.
But tickets are not created. There are many messages with subject "Undelivered Mail Returned to Sender" shown in Support Manager of Provider's panel (
Top > Account Director > Support Manager > Trouble Tickets).
The following error exists in the message body:
<root@%pbas%> (expanded from <ts_gw@%pbas%>): cannot update mailbox /var/mail/root for user root. error writing message: File too large
The following errors are shown in the log (
[2014/01/22 09:03:32] [ERROR]  [HSPC::Taskman::Comm::backend_execute_task] Task #16 HSPC::MT::UM::TS -> check_mail failed miserably: Timeout at /usr/lib/perl5/site_perl/5.8.8/HSPC/Taskman/Comm.pm line 319. SELECT `mail_id`, `mail_body` FROM `ts_mailqueue` WHERE `is_read` = 0 LIMIT 1 (See /var/log/hspc/p2014-01-22_09-03-32 for details)
Mail queue file is overloaded:
[root@hspc ~]# ls -lh /var/mail/root -rw------- 1 root root 1.4G Jan 22 09:11 /var/mail/root [root@hspc ~]#
Task #16 "Check mail queue" fails with timeout error.
Remove old email messages from mail queue. It's recommended that you remove old emails using Data Retention at
Top > Configuration Director > Miscellaneous Settings > Data Retention: Remove outdated emails
If this does not help, contact Parallels Support for further troublechooting.