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Article ID: 118827, created on Nov 23, 2013, last review on Jan 7, 2015

  • Applies to:
  • Plesk Automation

Symptoms

When I try to open folder in File Manager under Files tab I am getting the following error:

Unable to open the directory: Unable to read directory (C:\Inetpub\vhosts\example.com\httpdocs\): (5) Access is denied. at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng.exe" sub3_86 list dirs C:\Inetpub\vhosts\/example.com/httpdocs (RunTime::RunAsUser::run line 273)

Cause

The issue is caused by the incorrect permissions for the subscription system user.

Resolution

  1. Login to the IIS node.

  2. Open "CMD" as Administrator user and run the following query to set proper permissions:

    "%plesk_bin%\HostingSecurity.exe" --update-domain-security --vhost-name="example.com"  --user-name="sub3_86"
    

    Where vhost-name is subscription name and user-name is subscription's system user name.

Search Words

File Manager Access denied httpdocs

Internal error: Access denied

permission denied

file manager

Command: MLSD Response: 550 Access is denied. Error: Failed to retrieve directory listing

Response: 550 Access is denied. Error: Failed to retrieve directory listing

FTP: 550 Access is denied. Error: Failed to retrieve directory listing

Error: Unable to edit file: Access denied

e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065

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