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Article ID: 118561, created on Nov 12, 2013, last review on May 11, 2014

  • Applies to:
  • Business Automation

Symptoms

An order to transfer a domain through the EPNIC plug-in fails in PBA. The Service Status History tab in the corresponding domain subscription shows records as follows:

Registrar declined request for domain transfer. Processed by incoming Email. Mail Id#NNN. Domain status:Prepared.
Service Creation Failed: Domain transfer failed.

Cause

The exact error message can be found in the incoming e-mail with ID shown on the Service Status History tab in the subscription. The e-mail from the Regsitrar may be found in the PBA Provider Control Panel at Configuration Director > Mail Log > Incoming E-Mail Log > search by ID.

Example of the error in e-mail:

X-RESULT: ERROR
X-REASON: domain status does not allow for operation

Resolution

The resolution depends on the error message in the incoming e-mail from the Registrar.

In the example above it is needed to contact Registrar to check why domain status does not allow transfer.

Search Words

domain status does not allow for operation

Processed by incoming Email

Domain transfer failed

Registrar declined request for domain transfer

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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