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Article ID: 116082, created on May 14, 2013, last review on May 11, 2014

  • Applies to:
  • Operations Automation

Release Notes

Full release notes can be downloaded here.

Dependencies and Pre-Requisites

The Microsoft Lync Server 2013 Hosting Pack Integration 1.0 Application Packages require POA 5.4.7 or later.

Microsoft Lync Server 2013 Hosting Pack Integration

With POA 5.4.7, the support of Lync Server 2013 Hosting Pack is added. Microsoft Lync Server 2013 Hosting Pack communications software offers instant messaging (IM), presence, A/V conferencing, and Enterprise Voice solutions that can support enterprise-level collaboration requirements. POA 5.4.7 provides functionality required for the APS module for Lync Server 2013 Hosting Pack. This APS module is not a part of POA and should be requested separately. Lync Server bundled with Exchange and SharePoint allows Cloud Service Providers to offer Unified Communications suite of services powered by the latest version of Microsoft products. The integration of the Microsoft Lync Server 2013 Hosting Pack in POA is done through APS, which means that the SaaS module must be installed. The following main features of the Lync service can be delivered and managed through POA:
  • Instant messaging and presence
  • Audio/Video and Web conferencing
  • Dial-in conferencing
  • Desktop sharing
  • Enterprise Voice (calls over the Internet from PC to PC, PC to PSTN phone, or PSTN phone to PC)
  • Integration with Exchange and Outlook
  • Managing organizations and users in Lync
  • Managing Lync user profiles
  • Different fixed rates for different user profiles
  • Upgrading and downgrading user profiles
  • Managing Direct Inward Dialing (DID) phone numbers
  • SPLA reporting
  • Inter-tenant federation
  • Office 365 federation
  • Lync Server 2010 federation
  • Lync Server 2013 federation
  • Office Communications Server 2007 federation
  • Custom music on hold
  • Team call
  • Call delegation (boss-admin)
  • Voice policies per user/tenant

Not Supported Features of Lync APS Module

The following feature set is not currently supported:
  • Partitioned view for IM archiving and monitoring data
  • Response groups
  • Call park
  • Private line (secondary DID for execs)
  • Caller ID manipulation
  • IP desk phones
  • Common area phones
  • Dial plans per user/tenant
  • Integration of Lync with Hosted BroadWorks
  • Remote Control Call

Support of Billing Call Minutes

The Billing Call Minutes feature does not have native support in Parallels Automation. However, there are possible solutions:
  • Provider can pull and rate Call Detail Records outside PA,
  • Provider can use PBA createManualOrder API method to import to PBA and charge customers.
Contact Parallels Professional Services team to come to a desired solution.


To obtain the new version of the Microsoft Lync Hosting Pack and Lync Phone Numbers Application Packages, contact your Parallels representative.


To install the Microsoft Lync Hosting Pack Application, use the instructions provided in the PA Lync Server 2013 Hosting Pack Integration Deployment Guide and PA Lync Server 2013 Hosting Pack Integration Provider's Guide.

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