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Article ID: 115127, created on Nov 14, 2012, last review on Dec 1, 2016

  • Applies to:
  • Operations Automation

The article provides general information about OA integration with Microsoft Office 365 services by means of APS application along with best practices and troubleshooting techniques.

Table of contents

  1. Office 365 APS Application Releases
  2. General Information
  3. Best Practices
  4. Troubleshooting
  5. Known Issues

Office 365 APS Application Releases

Office 365 1.x

112376 Office 365 1.2

112724 Office 365 1.3

112992 Office 365 1.4

113028 Office 365 1.5

Office 365 2.x

113511 Office 365 2.1

113679 Office 365 2.2

113800 Office 365 2.3

114129 Office 365 2.5

114522 Office 365 2.6

Office 365 3.x

114691 Office 365 3.0

115374 Office 365 3.1

115403 Office 365 3.2

Office 365 4.x

115495 Office 365 4.0

115643 Office 365 4.1


General Information

115129 [Office 365] Integration Architecture

113156 [Office 365] Subscription lifecycle

113155 [Office 365] Subscription states and transitions

111517 [Office 365] Domain verification process

114674 [Office 365] How to find where MOSI Gateway is installed

111523 [Office 365] MOSI Gateway database

113495 [Office 365] How to find MOSI Request and Response XML (Office 365 <= 2.1)

115140 [Office 365] How to find MOSI Request and Response XML (Office 365 2.2 and later)

111518 [Office 365] How to check connectivity to Microsoft Office 365 servers

111516 [Office 365] How to enable verbose log on MOSI Gateway Host


Best Practices

114344 Office 365 Best Practices

113997 [OA Maintenance Guide] Monitor Microsoft Office 365 services

114860 [Office 365] Processing Notification Messages of Synchronization Script

114227 [Office 365] Configuring Offer Mappings on Office 365 Gateway Host

114496 [Office 365] How to update from eDog to TIP

113576 [Office 365] Trial subscriptions support

115097 [Office 365] How to get number of seats per subscription

113390 [Office 365] How to recover cancelled application services

115184 [Office 365] How to delete test customer accounts created in Microsoft Office 365


Troubleshooting

115149 [Office 365] MOSI Gateway debug log

111834 [Office 365] OA task fails: 'Timeout exception'

115150 [Office 365] Cannot add Service User: 'Invalid input 'up_UserPrincipalName' is invalid'

114678 [Office 365] Office 365 tasks fail: Can not create DNS record for of type TXT

111994 [Office 365] Cannot create customer account in Microsoft: SubDomainInUseFault

111655 [Office 365] Cannot add user: 'Method add_user calling failed'

112601 [Office 365] Cannot verify domain: DomainNotVerifiedFault

111660 [Office 365] Customer cannot change Service User password

113723 [Office 365] Expired OA subscription is not disabled on Microsoft side

113135 [Office 365] OA tasks fail: 'An unsecured or incorrectly secured fault was received from the other party'

115165 [Office 365] Cannot create subscription: "Customer subscriptions are not ready yet"

115249 [Office 365] OA tasks fail: "Can not create DNS record for of type TXT"

115275 [Office 365] OA tasks fail: "Method edit_user calling failed. Reason:InvalidAssignmentFault... "

115309 [Office 365] Downgrade report fails: "Cannot find information for offer with ID"


Known Issues

112957 Office 365 Integration: Known Issues

Search Words

MOP

365

Office365

microsoft

MOSI gateway

Office

MOSI

caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae e12cea1d47a3125d335d68e6d4e15e07

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