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Article ID: 114954, created on Oct 16, 2012, last review on Jan 20, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4
  • Business Automation 5.5
  • Business Automation 5.4
  • Business Automation 6.0


Switching from the POA Control Panel to PBA does not work - after clicking the 'Billing' link in the POA Control Panel, the session ends and the PBA login page is displayed instead of the PBA Control Panel. Also POA right frame may be duplicated instead of showing the PBA page

The following error message is logged in the log files of the AMT and WWW containers (amt.log and www.log) on the PBA Application Server:

No root access granted for this address


The IP address of the POA Control Panel Server is absent in the ip_access.db file on the PBA Application server.


  1. Put IP addresses of all POA UI and Branding servers into the ip_access.db file on the PBA Application server to make it possible to log in to PBA with the common password from these IPs:

    • Linux: /usr/local/bm/conf/ip_access.db

    • Windows: C:\Program Files\Parallels\PBA\conf\ip_access.db (this is the default path, it may be changed on a specific installation)
  2. Restart PBA:

    • Linux: /etc/init.d/pba restart

    • Windows: ssm restart pba


  • Add the IP address to the special section [0] in the ip_access.db file.

  • Use the proper format of records in the file, like this(please make sure that there is no space after true):

    [0] = true

Refer to the POA/PBA Integration User's Guide > Editing PBA Configuration Files chapter, for more details.

Search Words


No root access granted for this address

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