A customer applied changes to their SharePoint user. For example, the customer created a new user or changed the settings of an existing user.
Status of the SharePoint user is Updating and there is the failed task 'Set SPS info for user' in the POA Task Manager. The task failed with the following error message:
Your changes could not be saved because this SharePoint Web site has exceeded the storage quota limit. You must save your work to another location. Contact your administrator to change the quota limits for the Web site.
More detailed diagnostics is provided in the example below:
Task name Set SPS info for user 'sharepointuser' (user_id=829) for domain #64 on host 'spf2010.domain.tld' (host_id=32). Last execution output Destination host_id #32 : Provisioning request failed. Error in 'Error Provider Ex.RethrowError'. Your changes could not be saved because this SharePoint Web site has exceeded the storage quota limit. You must save your work to another location. Contact your administrator to change the quota limits for the Web site.
The SharePoint website on the customer's subscription has reached the maximum storage quota limit of the content database. If the storage quota limit is reached, POA is not able to perform further operations on the website.
To execute the task the storage quota limit on the domain must be increased. The storage quota limit should be changed from the SharePoint Central Administration on the corresponding SharePoint server.
Do not perform any changes in the POA Customer CP to the SharePoint domain. All further tasks will be blocked by the task with the error.
Follow the steps below to resolve the problem.
Find the domain name by its ID in the POA Provider Control Panel at Operations Director > Domain Manager > Domains. The domain ID is included in the task name.
Log into SharePoint Central Administration on the SharePoint server in question as the administrator, and find the domain by its name. The ID and hostname/IP address of the required SharePoint server may be found in the failed task.
Set the new site storage limit. The new value should be higher than the current amount of storage used by this domain.
Run the failed task in the POA Task Manager. Make sure that the task is successfully executed.
Set the new value for the domain's storage quota in the POA Customer CP. Otherwise, POA and SharePoint will have different values. If the customer does not have enough free disk space for a storage quota increasing, request the subscription owner to purchase additional resources.