SymptomsA customer subscribed to a Parallels Automation service plan with the BackupAgent application, and a subscription was created for them in both PA and BackupAgent.
The number of BackupAgent Users is limited in the PA subscription; however, the customer may log in to the BackupAgent Management Console directly and create additional users, exceeding the user limit defined in their subscription.
CauseThe BackupAgent Management Console is not properly configured.
ResolutionContact BackupAgent technical support or perform the instructions described in this article:
Note: Access to the above-mentioned KB article requires login credentials.