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Article ID: 113703, created on Apr 16, 2012, last review on Feb 13, 2013

  • Applies to:
  • Operations Automation

Symptoms

A customer subscribed to a Parallels Automation service plan with the BackupAgent application, and a subscription was created for them in both PA and BackupAgent.

The number of BackupAgent Users is limited in the PA subscription; however, the customer may log in to the BackupAgent Management Console directly and create additional users, exceeding the user limit defined in their subscription.

Cause

The BackupAgent Management Console is not properly configured.

Resolution

Contact BackupAgent technical support or perform the instructions described in this article:
http://support.backupagent.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=245

Note: Access to the above-mentioned KB article requires login credentials.

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