• Article for your preferred language does not exist. Below is international version of the article.

Article ID: 111985, created on Aug 19, 2011, last review on May 11, 2014

  • Applies to:
  • Plesk 10.4 for Linux/Unix


When modifying admin's personal info in Parallels Plesk Panel GUI following error occurs:

Error: Unable to update administrator information: This e-mail address is already in use. Please specify another address.

Note: This issue has been completely fixed in Plesk 11.5


There was possibility to create client with the same email as admin in earlier Parallels Plesk Panel versions. Typically it was mydomains client. In 10.x versions it is prohibited to use the same email for different users (admin and client).


For Plesk versions older than 10.x locate a client with the same email as admin (typically it's mydomains client):

mysql> select login, pname from clients, misc where misc.param="admin_email" and clients.email=misc.val;

and change the client's email address.

For Plesk 10.x versions locate a user with the same email as:

# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e "select id, login, email, contactName from smb_users where email='admin@server.tld';"

Find the corresponding user in the Parallels Plesk Panel and change the user's email to another one.

dd0611b6086474193d9bf78e2b293040 a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 56797cefb1efc9130f7c48a7d1db0f0c e8756e9388aeca36710ac39e739b2b37 0efe2234e2ce513f2186f26c68447702

Email subscription for changes to this article
Save as PDF