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Article ID: 1109, created on Oct 6, 2008, last review on May 4, 2014

  • Applies to:
  • Odin Business Automation Standard

Symptom


PBA-S cannot provisiong order on Plesk domain/client subscription, the following error appear in Action Log:

"Process provisioning for order; Plesk client was not found for HSP account #1 on HN #1 or failed to create: Can not add IP address to Plesk client pool: Can’t add IP to IPpool, error: IP 192.168.1.1 does not exist or belongs to IP pool of another client"

 

Cause

This can happen in case IP address by which Plesk node is registered in PBA-S, is marked as exclusive on Plesk.

Resolution

Change IP address type to shared in Plesk admin panel "Server > IP addresses management". This will solve the problem.

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