Article ID: 9709, created on Feb 18, 2011, last review on May 8, 2014

  • Applies to:
  • Business Automation

Symptoms

  • The reseller's order is in the status "Hold", attempt to open it results in the message "Customer's account is On Hold."
  • Reseller has status "Not initialized" in PBA.

Cause

Reseller has not passed initial configuration wizard in the PBA reseller control panel.

Resolution

Reseller needs to log into the PBA reseller control panel and go through initial configuration wizard. As soon as the wizard is successfully passed, the reseller's account will be activated in PBA, it will become possible to process an order.

Search Words

Customer's account is On Hold.

Customer's account is On Hold.

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