Article ID: 9566, created on Jan 13, 2011, last review on May 10, 2014

  • Applies to:
  • Odin Business Automation Standard

Symptoms

Customer placed order in PBA-S Online Store or in their control panel.

Order is not being processed automatically. If Provider open order in PCC at Top > Billing Director > Receivable > Documents > Orders they see green message on top of the screen:
Unable to process or pay the order since some information from the customer profile has not been reviewed yet.

Order cannot be paid or processed because there is no corresponding buttons on order properties screen:
Change Payment Method
or
Process order immediately

Cause

Provider enabled taxation in PBA-S and also enabled options which prevent orders settlement until the following information is approved in customer account:
  • customer VAT number
  • customer address

So, if customer has either VAT number or address or both not approved their orders will not be processed.

Resolution

There are may be two ways to solve the problem with customers' orders processing.

Way #1.
  • Check which parameter in customer account does not allow to paid and process order - address or VAT number (or both)
  • Go to Top > Billing Director > Taxation Manager > Setup
  • Check enabled parameters in the section 'Prevent orders settlement until the following information is approved'
  • Go to problem customer account
  • Depending on parameter which does not allow to process customer's order do the following:
    • Set 'Address verification status' to 'Approved' on the tab 'General Settings'
    • Set the parameter 'VAT number verification status' to 'Approved' on the tab 'Financial Info'

Way #2.
  • Go to Top > Billing Director > Taxation Manager > Setup
  • Disable the options 'Customer VAT number (if any)' and/or 'Customer address' in the section 'Prevent orders settlement until the following information is approved'

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