Article ID: 9332, created on Nov 18, 2010, last review on May 24, 2012

  • Applies to:
  • H-Sphere 3.3

Symptoms

* After applying a private update on H-Sphere 3.3 Patch 1, mail sent from relayclients to external addresses gets lost.

* Version of the hsphere-mail-service package is 5-10.

Cause

* In the hsphere-mail-service-5-10 package, the handling of relayclient -> external address mail flow contains an error.

Resolution

Update hsphere-mail-service to version 5-11 by running the private update once again.

You can do it using H-Sphere CP, or the installer/updater script, e.g., with the following shell command:

 

sh U33.0P1 update hspackages private

NOTE: If you want to update only some of your physical boxes, you can specify their IP addresses at the end of the command mentioned above, in the following format:

 

ips=IP1,IP2,...

 

To verify that the package is properly installed, check the installer/updater output (it must say that hsphere-mail-service version 5-11 is installed).

f213b9fa8759d57bee5d547445806fe7 6311ae17c1ee52b36e68aaf4ad066387 3fce07d43dd909dcf7cad8a0e8c377eb

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