Article ID: 9213, created on Oct 26, 2010, last review on Apr 26, 2014

  • Applies to:
  • Business Automation

Symptoms

Provider (or reseller) logs into PBA-E control panel, goes to subscription properties, switches to the tab 'Resources', clicks on a resource listed on the screen and sees the warning message like this:

Resource #1000401 Domain parking is not included in Subscription #1000856. To view this Resource, please go to Product Director - Plan Manager - Service Plans - Plan #2 - 'Resource Rates' tab.

So, the problem is that vendor cannot view resource from the tab 'Resources' in subscription properties.

Cause

The warning message is shown because resource in question (in this particular case it is resource #1000401 'Domain parking') was added to the Service Plan after subscription #1000856 was created and the subscription was not yet synchronized with the Service Plan.

On the tab 'Resources' in subscription properties PBA-E shows not only resource which are currently present in subscription, all resource rates from Service Plan are shown there. Since subscription was not synchronized with Service Plan after new resource rate was added PBA-E cannot find corresponding resource in the subscription and suggests to go to Service Plan properties.

If you check the field 'Relative Status' for the resource #1000401 on the tab 'Resources' in the subscription #1000856 properties you will see it is set to 'Additional', it also says about the fact that the resource was added to the Service Plan after the subscription had been provisioned.

So, in general, the warning shown when Provider clicks on resource in subscription properties does not actually mean any problem with subscription, it only shows that subscription was not yet synchronized with Service Plan after new resource rate was added into the plan.

Resolution

To get rid of the warning message Provider may synchronize subscription with Service Plan it is based on:
  • Find subscription in question
  • Switch to the tab 'General'
  • Click the button 'Synchronize'
  • On the next screen mark checkbox 'Install new resource(s)'
  • Select needed option in the drop-down list 'Install into Provisioning System'
  • Click the button 'Synchronize'

As a result resource will be added to the subscription, its relative status will be changed to 'Standard' and it will be possible to view properties of the resource from the tab 'Resources' in the subscription.


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