Article ID: 8566, created on Jun 1, 2010, last review on Apr 26, 2014

  • Applies to:
  • Operations Automation 5.0

Symptoms


The following errors can occur in POA 5.0 when one tries to provide an Exchange 2007 subscription:
  1. Creation of the first Exchange 2007 mailbox with Outlook support fails with an error in the procedure: "CreateOfflineAddressList."
  2. Creation of the new Exchange 2007 Resource Mailbox fails with an error in the procedure: "CreateResourceMailbox."
  3. Enabling of Voice Access on Exchange 2007 mailbox fails.

Cause


The errors occurs if HMC 4.0 is installed on the Active Directory domain where Exchange 2007/2010 is deployed.

POA 5.0 requires HMC 4.5 to be installed to manage Exchange 2007 and Exchange 2010.

Resolution


If one deploys the new Active Directory domain with Exchange 2007, then HMC 4.5 must be installed on the MPS node.

If one plans to upgrade POA to the 5.0 version, HMC should be upgraded to HMC 4.5 with the latest Update Rollup 6 on all managed Active Directory domains where Exchange 2007 is deployed (see POA Windows Hosting Infrastructure Deployment Guide, section Upgrading HMC 4.0 to HMC 4.5 for detailed instructions).

Known issue:
HMC 4.5 Update Rollup 6 doesn't work with POA 2.9. The latest HMC version that works with POA 2.9 is HMC 4.5 Update Rollup 5.

The correct upgrade order is as follows:
  1. Install HMC 4.5 Update Rollup 5 within POA 2.9.
  2. Perform upgrade from POA 2.9 to POA 5.0.
  3. Install HMC 4.5 Update Rollup 6.

Additional information

To check HMC version:
  • Log in to the MPS node.
  • Launch the MPS Deployment Tool.
  • Open the "About" dialog (Help > About...).
  • Check that the Deployment Tool and "MpsRequirements.XML" have the 4.5.x version.
To install HMC 4.5 Update Rollup 6:
  1. Log on to the MPS Engine Server MPS01 as a Domain Admin.
  2. On the MPS01 Server, start the Deployment Tool and mark the following components for uninstall:
    1. Under Core Platform/Core MPF Install/MPF Core Namespaces:
      • Active Directory Provider
      • BlockModelRMO
      • CoreRMO
      • Managed Active Directory
    2. Under Hosted Active Directory:
      • Hosted Active Directory
    3. Under Hosted Exchange/Exchange Provisioning:
      • Exchange 2007 OAB Resource Manager
      • Exchange 2007 Resource Manager
      • Exchange 2007 Provider
      • Exchange 2007 Mobility Provider
      • Exchange 2007 Hosted E-mail
      • Exchange 2007 Managed E-mail
      • Exchange 2007 Managed Unified Messaging
      • Exchange 2007 Unified Messaging Provider
  3. Click the "Start Deployment" button.
  4. Unzip the hotfix package on the MPS01 Server.
  5. Make sure that you back up the existing "MSIShare" folder to a temporary location.
  6. Copy the unzipped MSI files from step 4 to the "MSIShare" folder (default location: C:\MSIShare\):
    • ActiveDirectoryProvider.msi
    • BlockRMOProvider.msi
    • CoreRMOProvider.msi
    • Exchange2007OabResourceManagerNS.msi
    • Exchange2007ResourceManagerNS.msi
    • Exchange2007Provider.msi
    • Exchange2007MobilityProvider.msi
    • HostedActiveDirectoryNS.msi
    • HostedEmail2007NS.msi
    • ManagedEmail2007NS.msi
    • ManagedUnifiedMessaging2007NS.msi
    • UnifiedMessaging2007Provider.msi
    • ManagedADNS.msi
  7. Reinstall the following components with the Deployment Tool:
    1. Under Core Platform/Core MPF Install/MPF Core Namespaces:
      • Active Directory Provider
      • BlockModelRMO
      • CoreRMO
      • Managed Active Directory
    2. Under Hosted Active Directory:
      • Hosted Active Directory
    3. Under Hosted Exchange/Exchange Provisioning:
      • Exchange 2007 OAB Resource Manager
      • Exchange 2007 Resource Manager
      • Exchange 2007 Provider
      • Exchange 2007 Mobility Provider
      • Exchange 2007 Hosted E-mail
      • Exchange 2007 Managed E-mail
      • Exchange 2007 Managed Unified Messaging
      • Exchange 2007 Unified Messaging Provider
  8. Initialize the following components with the Deployment Tool:
    • Hosted Active Directory
    • Managed Email 2007
    • Exchange 2007 OAB Resource Manager
    • Hosted Email 2007
    • Exchange 2007 Resource Manager
  9. Restart the MPS engine Server(s).

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