Article ID: 8425, created on Apr 13, 2010, last review on Aug 12, 2014

  • Applies to:
  • Odin Business Automation Standard

Resolution

There are several ways to resend invoice notification to a customer, please find them below.

The way #1:
  1. Find the needed invoice in PBA-S PCC either in the list of all documents at Top > Billing Director > Receivable > Documents or in the properties of a specific account on the tab 'Billing History'
  2. Switch to the tab 'Notifications' in the invoice properties
  3. Click the button 'Send Notification'
  4. Verify that correct values are pre-filled in the fields 'To', 'Received Name' and 'Subject'
  5. You may also check how notification will look like - click the button 'Preview'
  6. Finally click the button 'Send'

The way #2:
  1. Go to Top > Configuration Director > Logging and Errors > E-Mails Logs
  2. Switch to the tab 'Outgoing E-Mails'
  3. Click on the letter which was sent to the customer earlier, you may filter messages by subject or addressee
  4. Click the button 'Resend'
In both cases PBA-S will resend invoice notification to a customer.

Additional information

Cannot send invoice notification via "Send Notification" due to redirect loop

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065

Email subscription for changes to this article
Save as PDF