Article ID: 8170, created on Mar 10, 2010, last review on May 2, 2014

Symptoms

The APS task to provide Open-Xchange hosting for a subscription or create mailbox with Open-Xchange service fails with the following diagnostics:

Failed to create OX mail account context=98365 'info@customer.com': Illegal chars: " " in login mapping'

or

Service 'account' can not be provided for application instance: Invalid value passed for setting 'user_email': Incorrect character in domain name:'�':Invalid value passed for setting 'user_login': Incorrect character in domain name:'�'.

Subscription has the mailbox info@<all domains> and IDN (International Domain Name) domain like cüstomer.com.

The Open-Xchange 6.12 or earlier is installed.

Cause

IDN domains are not supported in the Open-Xchange 6.12, they are supported starting from the 6.14 only.

Resolution

The Open-Xchange APS application and the customer's application instance in question have to be upgraded to 6.14 or higher, the failed task has to be resubmitted after that.

Search Words

mail account

IDN domain

Illegal chars

Open-Xchange

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