Article ID: 8140, created on Mar 2, 2010, last review on May 7, 2014

  • Applies to:
  • Business Automation

Symptoms

Service Templates that are based on Dummy Service Gate have option to run commands on creation/delete/destroy/renewal/etc events. This option is available in PBA-E control panel and visible in Service Templates belonging to provider at Top > Product Director > Plan Manager > Service Templates > choose template > tab 'General'.

When viewing Service Templates belonging to resellers, the fields 'Command' are missing making it impossible for resellers to enter commands to run during service provisioning through Dummy gate. The only possible variants in reseller CP are 'Manual' and 'Automatic' while provider has option 'Exec Script'.

Cause

PBA-E does not allow resellers to configure any commands to run during service provisioning through Dummy gate for security reasons. All commands configured in service template will be run in context of PBA-E server and it is not safe to let resellers to run arbitrary command on PBA-E server, this may lead to problems with overall system stability and performance.

That is why resellers are not allowed to configure commands in service templates based on Dummy gate. Provider is the only person who has access to the server and can use scripts for automatic provisioning.

Resolution

Instead of letting resellers to run commands during service provisioning Provider may configure desired commands (if they are safe) in service template on their own and then delegate prepared service template to reseller.

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