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Parallels Virtual Automation troubleshooting

Article ID: 6981, created on Dec 8, 2009, last review on Jun 7, 2014

APPLIES TO:
  • Operations Automation 5.5
  • Operations Automation 5.4
  • Virtual Automation 4.6
  • Virtual Automation 6.0

Resolution

Linux/Unix, Management Node:

Parallels Virtual Automation (PVA) status: pvamn status

PVA restart: pvamn restart

PVA (Control Center) status: pvacc status

PVA (Control Center) restart: pvacc restart

Special config file: /opt/pva/mn/bin/pva.conf

[log_folder] - Location of log files, default: /var/log/pva

[etc_folder] - Location of config files, default: /var/opt/pva/mn/etc

To change the log level, find the vzagent.conf location in pva.conf, and change it to <log_level>. Once the log level is changed, restart pvamn

3 – INFO level

4 – DEBUG level

6 – DEBUG level with XML messages

NOTE: Do not forget to decrease the log level back to the original value once you have finished troubleshooting. Having a log level higher than 2 may cause rapid growth of log files, possibly filling up all free space on the disk and leading to data corruption and downtime

Installation logs: /var/log/pva/setup/

To collect the PVA Report, run: /opt/pva/mn/bin/pvareport.sh <report_folder>

Again, do not forget to decrease the log level after collecting the report.

Linux/Unix, Slave node:

PVA status: pvaagent status

PVA restart: pvaagent restart

PVA (Power Panel) status: pvapp status

PVA (Power Panel) restart: pvapp restart

Special config file: /opt/pva/agent/bin/pva.conf

[log_folder] - Location of log files, default: /var/log/pva

[etc_folder] - Location of config files, default: /var/opt/pva/agent/etc or /vz/pva/agent/etc

To change the log level, find the vzagent.conf location in pva.conf (by default it is /var/opt/pva/agent/etc/vzagent.conf or /vz/pva/agent/etc/vzagent.conf),and change it to <log_level>. Once the log level is changed, restart the pvaagent service.

3 – INFO level

4 – DEBUG level

6 – DEBUG level with XML messages

NOTE: Do not forget to decrease the log level back to the original value once you have finished troubleshooting. Having a log level higher than 2 may cause rapid growth of log files, possibly filling up all free space on the disk and leading to data corruption and downtime.

Installation logs: /var/log/pva/setup/

To collect PVA Report, run: /opt/pva/agent/bin/pvareport.sh <report_folder>

Again, do not forget to decrease the log level after collecting the report.

Windows, Management Node:

PVA status: sc query pvamn

PVA restart: sc stop pvamn &sc start pvamn

PVA (Control Center) status: sc query pvacc

PVA (Control Center) restart: sc stop pvacc &sc start pvacc

Special config file:

x64 server - C:\Program Files (x86)\Parallels\Parallels Virtual Automation\Management Server\bin\pva.conf

x86 server - C:\Program Files\Parallels\Parallels Virtual Automation\Management Server\bin\pva.conf

[log_folder] - Location of log files, default value:

Windows 2008 - C:\Users\Administrator\PVA\Management Server

Windows 2003 - C:\Documents and Settings\Administrator\PVA\Management Server

Note: On PVC 4.6 + PVA 4.6, the installation default logs are located at the following path: C:\vzlog\pvamn

[etc_folder] - Location of config files, default value:

x64 server - C:\Program Files (x86)\Parallels\Parallels Virtual Automation\Management Server\Data\etc

x86 server - C:\Program Files\Parallels\Parallels Virtual Automation\Management Server\Data\etc

To change the log level, find the vzagent.conf location in pva.conf and change it to <log_level>. Once the log level is changed, restart pvamn:

3 – INFO level

4 – DEBUG level

6 – DEBUG level with XML messages

NOTE: Do not forget to decrease the log level back to the original value once you have finished troubleshooting. Having a log level higher than 2 may cause rapid growth of log files, possibly filling up all free space on the disk and leading to data corruption and downtime.

Installation logs: C:\Documents and Settings\Administrator\PVA\Setup\

To collect the PVA Report, run:

x64 server - cscript.exe "C:\Program Files (x86)\Parallels\Parallels Virtual Automation\Management Server\bin\pvareport.vbs" <report_folder>

x86 server - cscript.exe "C:\Program Files\Parallels\Parallels Virtual Automation\Management Server\bin\pvareport.vbs" <report_folder>

Again, do not forget to decrease the log level after collecting the report.

Windows, Slave node:

PVA status: sc query pvaagent

PVA restart: sc stop pvaagent &sc start pvaagent

PVA (Power Panel) status: sc query pvapp

PVA (Power Panel) restart: sc stop pvapp &sc start pvapp

Special config file:

x64 server - "C:\Program Files (x86)\Parallels\Parallels Virtual Automation\Agent\bin\pva.conf

x86 server - "C:\Program Files\Parallels\Parallels Virtual Automation\Agent\bin\pva.conf

[log_folder] - Location of log files, default value:

Windows 2008 - C:\Users\Administrator\PVA\Agent

Windows 2003 - C:\Documents and Settings\Administrator\PVA\Agent

[etc_folder] - Location of config files, default value: x:\vz\PVA\Agent\Data\etc, where x:\ is a drive where the vz folder is located.

To change the log level, find the vzagent.conf location in pva.conf and change it to <log_level>. Once the log level is changed, restart pvaagent

3 – INFO level

4 – DEBUG level

6 – DEBUG level with XML messages

NOTE: Do not forget to decrease the log level back to the original value once you have finished troubleshooting. Having a log level higher than 2 may cause rapid growth of log files, possibly filling up all free space on the disk and leading to data corruption and downtime.

Installation logs: C:\Documents and Settings\Administrator\PVA\Setup\

To collect the PVA Report, run:

x64 server - cscript.exe "C:\Program Files (x86)\Parallels\Parallels Virtual Automation\Agent\bin\pvareport.vbs" <report_folder>

x86 server - cscript.exe "C:\Program Files\Parallels\Parallels Virtual Automation\agent\bin\pvareport.vbs" <report_folder>

Again, do not forget to decrease the log level after collecting the report.

Search words:

none

remove debug logging pva vzagent

upgrade pva

Error invoking external utility

error listing contents of VPS backup

restart services

pva

Parallels Virtual Automation 6.0-2567

Status Offline

DEbug Logfile

backup




319940068c5fa20655215d590b7be29b 2897d76d56d2010f4e3a28f864d69223 0889ab60fa6494de107aa7338c3c38b6 5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e d16a8794b3bdb3f66571d469e71906a9 ac82ce33439a9c1feec4ff4f2f638899 614fd0b754f34d5efe9627f2057b8642

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