Article ID: 6918, created on Nov 19, 2009, last review on Apr 16, 2012

  • Applies to:
  • Odin Business Automation Standard


Parallels Sitebuilder failed with the error (in Parallels H-sphere Control Panel Apache ~cpanel/apache/logs/error_log):


[Tue Nov 17 11:36:31 2009] [error] [client XXX.XXX.XXX.XXX] FastCGI:
comm with server "/opt/php52/cgi-bin/php5" aborted: idle timeout (30 sec) [Tue Nov 17 11:36:31 2009] [error] [client XXX.XXX.XXX.XXX] FastCGI:
incomplete headers (0 bytes) received from server "/opt/php52/cgi-bin/php5"



The FastCGI application inactivity period is set into the default value (which is also Parallels
Sitebuilder recommended) - 30 sec.

To fix the issue:

1). edit the ​~httpdcp/conf/sitebuilder.conf file and change '-idle-timeout' value from 30 sec. to new one. The new values: 60 or 90, 120, ... (sec.)

2). restart Parallels H-Sphere Control Panel apache with the following command:

- for Linux boxes # /etc/init.d/httpdcp restart

- for FreeBSD boxes # /usr/local/etc/rc.d/ restart


Please note that ​~httpdcp/conf/sitebuilder.conf will be overwritten during next Parallels H-Sphere update.

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