Article ID: 6593, created on Aug 7, 2009, last review on Apr 18, 2012

  • Applies to:
  • H-Sphere


After upgrade to Parallels H-Sphere 3.3 Patch 1 and newer versions, customers might experience problems with ordering Comodo SSL certificates due to the E-mail based Domain Control Validation approach does not work properly.

1. This is only assumption that the implemented E-mail DCV scheme might not function properly. At least by now, there were no such cases registered.
2. If you made a decision to switch to the old scheme, please contact the Comodo support department and ask them to turn on the "DCV Broadcast" for your account.


To forcibly switch to the old scheme, where only few Certificate types requires DCV e-mails, just add the following line to the ~cpanel/shiva/psoft_config/ files:


and restart the control panel.

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