Article ID: 6498, created on Jul 6, 2009, last review on May 11, 2014

  • Applies to:
  • Pro Control Panel

Symptoms

Can not access to administrator web-based interface of Parallels Pro Control Panel due to a lost admin password or the error message:

Logon failure: unknown user name or bad password.

Resolution

To reset a password for top level admin without accessing web interface it is enough to reset it on the server for corresponded user.

Follow the steps below to reset a password:

  1. server > Start
  2. Settings
  3. Control Panel
  4. Administrative tools
  5. Computer Management
  6. System tools
  7. Local Users and Groups
  8. Users
  9. right click on "admin" user
  10. Set password.

Search Words

Pro Control Panel password

3ccb419cf98083f3bb45808fba8dbc7c 6311ae17c1ee52b36e68aaf4ad066387

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