Article ID: 6377, created on May 27, 2009, last review on Apr 18, 2012

  • Applies to:
  • H-Sphere

Symptoms

When you try Parallels Sitebuilder plans to make available for Parallels H-Sphere customers using the page "E.Manager -> Sitebuilder -> Plans", you may get an internal error and the following message in the H-Sphere log file:

"ERROR: relation "sbplanid" does not exist"

Resolution

1. Login to your Control Panel server as the cpanel user (su -l cpanel);

2. Login to your database management console to modify the hsphere database (psql hsphere).

3. Run the following SQL statement:

CREATE SEQUENCE sbplanid INCREMENT BY 1 MAXVALUE 2147483647 NO MINVALUE CACHE 1;

4. Log out from the database console and restart H-Sphere.

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