Article ID: 625, created on Oct 6, 2008, last review on May 11, 2014

  • Applies to:
  • Odin Business Automation Standard

Resolution

Usually, this issue means that there are communication problems between HSPcomplete and VZagent inside Service VE on hardware node. You may check status of VZagent using this command on HW node:# vzagent_ctl status
If you see that some of the VZagent operators are stopped you may restart VZagent itself:# vzagent_ctl restart
Also you may check if Service VE itself is running:# vzctl status 1and start or restart it using this command:# vzctl start 1(or just# vzctl restart 1 in Virtuozzo 2.6 or higher);

After that you may restart Virtuozzo collector inside HSPcomplete server to force it to re-read information about node(s):# service vzcoll stop; service vzcoll startor just# service vzcoll restart
Also you may check firewall rules in your network whether  HSPcomplete can connect by SSH to the Service VE IP address.

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