Provisioning order on subscription with MessageLabs services for customer of reseller in PBA fails wit the following error message in subscription service status history:
Service Creation Failed: Parallels System Automation error # == Error while calling pem.activateSubscription == error_code = 0 error_message = Parent vendor of organization's owner with account id = 1000111 is not enabled. There is no such subscription, sub_id=1000222.
The error message is reported by POA.
PA is trying to provision subscription with MessageLabs services included into it for a customer of a reseller while the reseller itself does not have MessageLabs organization, i.e. the reseller does not have MessageLabs service in their subscription.