Article ID: 6206, created on Mar 31, 2009, last review on Feb 13, 2016

  • Applies to:
  • Operations Automation

Symptoms


Provisioning order on subscription with MessageLabs services for customer of reseller in PBA fails wit the following error message in subscription service status history:
Service Creation Failed: Parallels System Automation error # == Error while calling pem.activateSubscription == error_code = 0 error_message = Parent vendor of organization's owner with account id = 1000111 is not enabled. There is no such subscription, sub_id=1000222.
The error message is reported by POA.

Cause


PA is trying to provision subscription with MessageLabs services included into it for a customer of a reseller while the reseller itself does not have MessageLabs organization, i.e. the reseller does not have MessageLabs service in their subscription.

POA creates the same account tree structure in MessageLabs as in own system:
Provider
  -> Reseller
  -> Reseller
       ->Customer

Since there is no reseller's organization in MessageLabs POA can not provision organization for reseller's customer.
 

Resolution


Provider need to enable MessageLabs for reseller, i.e. to add MessageLabs service into the reseller's subscription.
 

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