Article ID: 6035, created on Feb 16, 2009, last review on Jun 3, 2015

  • Applies to:
  • Service provider products licensing


I need technical support for H-Sphere.


Odin technical support is paid service. If you do not have a support contract, you should purchase a Per Incident ticket. It is offered at $74.99 and can be purchased at the following page:

Once the purchase of the Per Incident Support is completed, a new ticket will be created with Odin Technical Support and you will receive an e-mail with the new ticket number. Please reply to that ticket with your issue description for further technical assistance.

Alternatively, you can purchase a bundle of support tickets. Support Ticket Bundles are valid for 1 year for a number of incidents (10, 20, or 50) and allow getting support for different Odin products. Once you purchase such a bundle, support contract will be created for you.

For more details on how to purchase support, see

  • 125584 How do I purchase SUS or support in Odin online store?

–°ustomers having valid support contract for H-Sphere can contact Odin Technical Support via one of the methods listed below depending on the options available for the contract:

See more details here:

  • 6946 Enterprise Support Code

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