Article ID: 5991, created on Jan 30, 2009, last review on May 8, 2014

  • Applies to:
  • Operations Automation 5.x
  • Operations Automation 2.x


BlackBerry tasks fail in POA with the error message 'BESUserAdmin - Error running client' like in the example below:
Task ID:        448429
Queue name:     ExchangeServiceConfiguration24
Task name:      Update statuses of BlackBerry accounts for service #24
Task description:       Update statuses of BlackBerry accounts for service #24
Queue status:   
Start not earlier than:         Jan-18-2009 08:58
Last execution output:  
Exception during execution of MPF request: 'Unknown error 0x80131500 [<response><errorContext description="Unknown error: 'BlackBerry User Administration Client Version Copyright (c) Research In Motion, Ltd. 1997-2007. All rights reserved. Modification date: Jun 20 2007 &quot;C:\Program Files\SWSoft\PEM\MPF Providers\BESUserAdminClient.exe&quot; -n -p PaSSw0rD -find -u
[08:16:24] BESUserAdmin::main - Log Start
[08:16:25] BESUserAdmin::main - Error running client. Please check the following:
a. BlackBerry User Administration Service is running
b. Correct network address (or computer name) of where the service is running (i.e. -n &lt;network address&gt;)
c. Correct BES instance to administer (i.e. -b &lt;BES instance&gt;) ', Error Code = -1" code="0x80131500" executeSeqNo="1">
<errorSource namespace="BESProvider" procedure="getUser"/></errorContext></response>]'.


If version of the 'BESUserAdminClient.exe' utility on MPS server does not match the version of BES server part it may be the reason of problem - client just can not connect to server part due to mismatched versions.


Put right version of the 'BESUserAdminClient.exe' utility from BES distrib (it may be located on BES server) on MPS server to the path provided in the failed task properties.

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