Article ID: 5917, created on Dec 30, 2008, last review on Dec 2, 2014

  • Applies to:
  • H-Sphere

Symptoms

Very seldom such problem occurs on CP server. In Admin CP you can see on the top:

Warning: Your license will expire on 2009-01-04. Probably, Parallels H-Sphere auto update procedure failed to update the license key. Please check your license settings, run the license key update manually, or refer to your license vendor.

Clicking the update license button will cause such stack trace error in /var/log/hsphere/hsphere.log:

2008-12-29 09:23:24,105 [ajp-8009-5] INFO psoft.hsphere.CP - Open Fusion license: invoking getKey method
2008-12-29 09:23:24,106 [ajp-8009-5] INFO psoft.license.ka.AbstractKAMethod - Invoking method pkp13.getKey
2008-12-29 09:23:24,441 [ajp-8009-5] ERROR psoft.hsphere.CP - Error occured while running GetKey method
org.apache.xmlrpc.XmlRpcException: Failed to read servers response:
sun.security.validator.ValidatorException: PKIX path validation failed:
java.security.cert.CertPathValidatorException: timestamp check failed

Caused by: sun.security.validator.ValidatorException: PKIX path validation
failed: java.security.cert.CertPathValidatorException: timestamp check failed

Resolution

Restart Control Panel.

When restarting the Control Panel, make sure that you are logged into the CP server as root.

For Linux:

/etc/rc.d/init.d/httpdcp stop
sleep 10
/etc/rc.d/init.d/httpdcp start


For FreeBSD:

/usr/local/etc/rc.d/apachecp.sh stop
sleep 10
/usr/local/etc/rc.d/apachecp.sh start


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