Article ID: 5878, created on Dec 18, 2008, last review on Jul 28, 2014

  • Applies to:
  • Helm 4

Symptoms

assembly='WHA.Helm.Core.dll' source='CoreEngine' method='ControlServerConfigDocument'>The exception Root element is missing. occurred while attempting to process the Control Server Configuration document.

Reason

This error arise becasue is corupted

C:\Program Files\WebHost Automation\Helm4\ControlPanel\controlserver.config.xml

Resolution

Go to

C:\Program Files\WebHost Automation\Helm4\ControlPanel\

folder, rename/remove file

C:\Program Files\WebHost Automation\Helm4\ControlPanel\controlserver.config.xml

Restart Helm services

HelmConfigurationTool ->Helm srevices tab->Stop/Start Helm services


Login to Helm Cp interface and make refresh of affected server

Home > Helm System > Servers

As result

C:\Program Files\WebHost Automation\Helm4\ControlPanel\controlserver.config.xml

will be regenerated.

152090ff5e9a05ea7e1cf0c248449638 0331e0e4efc12686c3f22fc2cdda9f03 6311ae17c1ee52b36e68aaf4ad066387

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