Article ID: 5742, created on Nov 14, 2008, last review on May 9, 2014

  • Applies to:
  • H-Sphere

Symptoms

AWStats statistics may stop being collected.

In the "C:\Program Files\HSphere\log\services\stats\stats.log"  you can
find the error like "Failed to launch AWStats. Error is
System.FormatException: The string was not recognized as a valid DateTime.
"

Workaround

For Parallels H-Sphere v.3.2 only

1. Stop Hsphere service by executing the following command in the
command prompt:

net stop hsphere

2. BackUp files :

C:\Program Files\HSphere\bin\Services\Services.Stats.dll
C:\Program Files\HSphere\bin\Services\Services.Stats.pdb
C:\Program Files\HSphere\bin\utils\Utils.General.dll
C:\Program Files\HSphere\bin\utils\Utils.General.pdb


Please keep in mind that location can be other.

3. Download "HS_AWStats_Fix.exe" and put it in the "C:\Program
Files\HSphere\bin
" folder.
Next step, execute it.  You should allow overwrite all files .

4. Start Hsphere service by executing the following command in the
command prompt:

net start hsphere

Attachments

f213b9fa8759d57bee5d547445806fe7 6311ae17c1ee52b36e68aaf4ad066387

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