Article ID: 4987, created on Apr 15, 2008, last review on Apr 19, 2012


Letters in activation keys are not case sensitive.

You must include the dash (-) between the characters.

Make sure that you check your number 1’s (they have a little flag on the top to the left), your letter i’s (they are just a plain straight up and down line), your letter O’s (they are rounder and slightly shorter than the number 0’s) and your number 0’s (they are slightly taller and a bit more slender and usually have a diagonal slash through them).

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