Article ID: 4582, created on Mar 24, 2008, last review on May 10, 2014

  • Applies to:
  • Sphera

Symptoms

Unable to connect to pop3/ftp service on name based VDSs of a shared IP

Resolution

There is a bug in SD 3.7 where if you scale a disabled name based account to an ip based account, pop3/ftp service stops working for all the name based VDSs of the shared IP of the disabled name based VDS.

The error that qpopper shows when connecting to port 110 on a name based VDS which experiences this bug is :

-ERR Bad command.

Currently, the only work arround to solve this issue is to stop ServerDirector and restart it.

The IP address of the scaled VDS will not be installed even after the VDS will be enabled / restarted.

This issue will be fixed in SD 3.7 UP3.

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