Article ID: 4570, created on Mar 24, 2008, last review on Apr 18, 2012

  • Applies to:
  • Sphera

Symptoms

Failing to add an alias that was removed in the past. I am getting the following error: "user already exists"

Resolution

Please check the following files under the VDS base to see if this alias was not properly removed from the files.

1. <vds_base>/etc/mail/aliases

2.<vds_base>/etc/mail/.alias_type

In case you find any mention of the alias in any of these files you can either manually remove it or mark it as a remark (#).

After doing so please retry to add the alias.

Please back up any file that is being edited in any way.

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